» Issue of Retirement Benefits within two months of receipt of the cases complete in all respects.
» To address the concerned authorities in respect of deficiencies and defects within one month; and, to keep the beneficiaries informed of such action.
» To acknowledge receipt of all complaint cases within one week in respect of hard copy complaints to CAG /AG .
» Auto acknowledgement for all e-mails and Online grievances on downloading.
» To furnish final replies to complaints relating to retirement benefits within two months of their receipt.
» To furnish final replies to correspondence relating to discrepancies in General Provident Fund accounts within three months of receipt.
Reasons for Non settlement of GPF cases on Retirement / Death:
» Non receipt of final withdrawal application before at least two months before the date of retirement of the Government Servants.
» Applications received with column 17 not certified, subscriber/ family member not signed , DDO /HOD not signed / countersigned.
» Non enclosure of death certificate , family member certificate , guardianship certificate in case of minor beneficiary.
» In sub - judice cases , where the Legal authority has directed for non payment of GPF amounts .
Timelines for GPF Work
||Item of Work
||No. of Days from the date of receipt in this office
||Settlement of FW Cases
||Settlement of RB Cases
||Clearance of Regular Correspondence
||Clearance of RTI Letter
||Clearance of Complaint
||Clearance of Online Grievances