CITIZENS’ CHARTER:

» Issue of Retirement Benefits within two months of receipt of the cases complete in all respects.

» To address the concerned authorities in respect of deficiencies and defects within one month; and, to keep the beneficiaries informed of such action.

» To acknowledge receipt of all complaint cases within one week in respect of hard copy complaints to CAG /AG .

» Auto acknowledgement for all e-mails and Online grievances on downloading.

» To furnish final replies to complaints relating to retirement benefits within two months of their receipt.

» To furnish final replies to correspondence relating to discrepancies in General Provident Fund accounts within three months of receipt.

Reasons for Non settlement of GPF cases on Retirement / Death:

» Non receipt of final withdrawal application before at least two months before the date of retirement of the Government Servants.

» Applications received with column 17 not certified, subscriber/ family member not signed , DDO /HOD not signed / countersigned.

» Non enclosure of death certificate , family member certificate , guardianship certificate in case of minor beneficiary.

» In sub - judice cases , where the Legal authority has directed for non payment of GPF amounts .

Timelines for GPF Work